TrailRunner Operations Queue

Phase 2 Step 4 of 6: Review and Idea Intake Operations

Reviews and app ideas need a clear queue, not a messy inbox.

TrailRunner should handle review requests, proof moderation, What You Need submissions, and creator-profit decisions with visible stages, safeguards, and next actions.

Review Queue

Verified customer proof

Collect feedback only after a customer has enough context to use the app, then moderate for privacy, disclosure, accuracy, and useful limitations.

Idea Queue

What You Need submissions

Capture who the idea helps, what repeats, the first useful version, why people would pay, and whether the idea fits TrailRunner governance.

Decision Queue

Publish, reject, hold, or scope

Every review or idea should leave the queue with a documented decision, a reason, an owner, and the next step.

Review intake Collect after first value

Customer review request

Ask for honest feedback after the customer has completed the first success checkpoint and understands the app outcome.

Required evidence
Verified purchase or support context, app used, customer type, outcome attempted, permission to publish.
Protection rule
Never request fake praise, never suppress honest negative feedback, and disclose any relationship or compensation.
Next action
Moderate for privacy and accuracy, then publish balanced feedback or log why it was rejected.
Case study Needs permission

Family or business outcome story

Turn a real workflow result into a short proof story that includes context, limitation, and measurable improvement.

Required evidence
Customer permission, before/after context, app used, support notes, measurable outcome, honest limitation.
Protection rule
Remove sensitive household, business, location, billing, or support details unless written permission covers them.
Next action
Draft a short case study, confirm attribution level, and route through proof moderation before publishing.
Idea intake Screen for fit

What You Need app idea

Evaluate app ideas from families and small businesses by repeated need, buyer clarity, feasibility, privacy impact, and support burden.

Required evidence
Audience, repeated problem, first useful version, willingness to pay, privacy concerns, likely support path.
Protection rule
Do not promise development, ownership, payout, or exclusivity before written scope and creator agreement.
Next action
Reject, hold for more context, or move to scope review with market fit and build feasibility notes.
Creator agreement Written terms required

Accepted idea partner decision

When TrailRunner selects an idea, the 25% proceeds path starts only after written terms define scope, acceptance, payout basis, and launch rules.

Required evidence
Accepted scope, idea partner identity, proceeds basis, support owner, launch gate, payout reporting cadence.
Protection rule
No payout representation should be made for rejected, duplicate, infeasible, unsupported, or unsigned ideas.
Next action
Prepare written creator agreement, document launch readiness, and add the app to the governance ledger if accepted.
Operating Playbook

How TrailRunner should process the queue each week

Review and idea operations should be boring in the best way: same intake fields, same review standards, same privacy checks, same written decision record.

  1. CaptureLog the app, customer or idea type, requested outcome, date received, and owner.
  2. ValidateCheck verified use, permission, privacy, conflicts, feasibility, support load, and market fit.
  3. DecidePublish, reject, hold for more context, or move into written scope and creator agreement.
  4. Close loopSend the customer or idea partner the decision, next step, and any support or agreement requirements.